Greetings,
 
Thank you for contacting Electronic Arts.

[In case of Writebacks]

Thank you for writing back to us at Electronic Arts. 

[Delay Apology]
	
At first, please accept my apologies for any delay in addressing your issue.
I can really understand the frustration you are enduring at the moment for not getting a timely reply, but please know that due to high volume of contacts we were unable to provide our level best to get back to you as fast as possible. I believe you would accept my humble apologies for the same.


I apologize for any inconvenience caused to you thus far.

In order for us to assist you with this issue, we will need some more information from your side. Please reply back to us with the following information: -

If there is anything else I can help you with please let me know.
If you have any further questions, please upgrade your request and let us know.


Your patience is highly appreciated while resolving this issue.

If there is anything else I can help you with please let me know.

In the meanwhile, should you require any further assistance, please visit our support knowledge base at www.support.ea.com for a quick reference.

If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://support.ea.com.


Sincerely,
 
Tyrone
Customer Support
Electronic Arts