Hi, my name is Gavin. How may I help you? 11:01:09 AM [00:00:14] 

says: 11:01:23 AM [00:00:28] 

Hello, I have download the patch which fix the problem that occur when you trying to save. But, after a certain time , the game just crash completly when your trying to save. The game shuts it down by itself with no error code. 

Gavin says: 11:02:22 AM [00:01:28] 


We are sorry to hear about this happening to you.
Gavin says: 11:02:28 AM [00:01:34] 

In order to further assist you with this issue, I will need the Dxdiag information for your PC.
Gavin says: 11:02:37 AM [00:01:43] 

To do this:

1) Go to Start -> Run.
2) In the box, type the following: dxdiag
3) Click 'OK'
4) Click the 'Save All Information' button on the first screen of the application. 
5) Then on top of the 'Save As' box that pops up, select Desktop (if it's not set to save there already), then click Save.
Gavin says: 11:02:42 AM [00:01:48] 

Finally copy all the text and paste it to the chat interface.
says: 11:04:32 AM [00:03:38] 

------------------ 
System Information 
------------------ 
Time of this report: 11/19/2009, 14:03:01 
Machine name: PC-DE-ADMIN 
Operating System: Windows Vista dition Familiale Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339) 
Language: French (Regional Setting: French) 
System Manufacturer: HP-Pavilion 
System Model: NZ019AA-A2L p6153f 
BIOS: BIOS Date: 05/06/09 11:31:10 Ver: 5.39 
Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz (4 CPUs), ~2.5GHz 
Memory: 8190MB RAM 
Page File: 3261MB used, 13288MB available 
Windows Dir: C:\Windows 
DirectX Version: DirectX 11 
DX Setup Parameters: Not found 
DxDiag Version: 7.00.6002.18107 32bit Unicode 

------------ 
DxDiag Notes 
------------ 
Display Tab 1: No problems found. 
Sound Tab 1: No problems found. 
Sound Tab 2: No problems found. 
Input Tab: No problems found. 

-------------------- 
DirectX Debug Levels 
-------------------- 
Direct3D: 0/4 (retail) 
DirectDraw: 0/4 (retail) 
DirectInput: 0/5 (retail) 
DirectMusic: 0/5 (retail) 
DirectPlay: 0/9 (retail) 
DirectSound: 0/5 (retail) 
DirectShow: 0/6 (retail) 

--------------- 
Display Devices 
--------------- 
Card name: NVIDIA GeForce GTS 250 
Manufacturer: NVIDIA 
Chip type: GeForce GTS 250 
DAC type: Integrated RAMDAC 
Device Key: Enum\PCI\VEN_10DE&DEV_0615&SUBSYS_0DBA19F1&REV_A2 
Display Memory: 4079 MB 
Dedicated Memory: 495 MB 
Shared Memory: 3583 MB 
Current Mode: 1680 x 1050 (32 bit) (60Hz) 
Monitor: LG W2254(Digital) 
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um 
Driver Version: 8.16.0011.9107 (English) 
DDI Version: 10 
BGRA Supported: Yes 
Driver Attributes: Final Retail 
Driver Date/Size: 9/27/2009 22:12:22, 9441384 bytes 
WHQL Logo'd: n/a 
WHQL Date Stamp: n/a 
Device Identifier: {D7B71E3E-4555-11CF-D259-B12D1DC2C535} 
Vendor ID: 0x10DE 
Device ID: 0x0615 
SubSys ID: 0x0DBA19F1 
Revision ID: 0x00A2 
Revision ID: 0x00A2 
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= 
DDraw Status: Enabled 
D3D Status: Enabled 
AGP Status: Enabled 

------------- 
Sound Devices 
------------- 
Description: Haut-parleurs (Realtek High Definition Audio) 
Default Sound Playback: Yes 
Default Voice Playback: Yes 
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A6F&REV_1001 
Manufacturer ID: 1 
Product ID: 100 
Type: WDM 
Driver Name: RTKVHD64.sys 
Driver Version: 6.00.0001.5910 (English) 
Driver Attributes: Final Retail 
WHQL Logo'd: n/a 
Date and Size: 8/4/2009 08:50:58, 1973792 bytes 
Other Files: 
Driver Provider: Realtek Semiconductor Corp. 
HW Accel Level: Basic 
Cap Flags: 0xF1F 
Min/Max Sample Rate: 100, 200000 
Static/Strm HW Mix Bufs: 1, 0 
Static/Strm HW 3D Bufs: 0, 0 
HW Memory: 0 
Voice Management: No 
EAX(tm) 2.0 Listen/Src: No, No 
I3DL2(tm) Listen/Src: No, No 
Sensaura(tm) ZoomFX(tm): No 

Description: Realtek Digital Output (Realtek High Definition Audio) 
Default Sound Playback: No 
Default Voice Playback: No 
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A6F&REV_1001 
Manufacturer ID: 1 
Product ID: 100 
Type: WDM 
Driver Name: RTKVHD64.sys 
Driver Version: 6.00.0001.5910 (English) 
Driver Attributes: Final Retail 
WHQL Logo'd: n/a 
Date and Size: 8/4/2009 08:50:58, 1973792 bytes 
Other Files: 
Driver Provider: Realtek Semiconductor Corp. 
HW Accel Level: Basic 
Cap Flags: 0xF1F 
Min/Max Sample Rate: 100, 200000 
Static/Strm HW Mix Bufs: 1, 0 
Static/Strm HW 3D Bufs: 0, 0 
HW Memory: 0 
Voice Management: No 
EAX(tm) 2.0 Listen/Src: No, No 
I3DL2(tm) Listen/Src: No, No 
Sensaura(tm) ZoomFX(tm): No 

--------------------- 
Sound Capture Devices 
--------------------- 
Description: DigitalIn (Realtek High Definition Audio) 
Default Sound Capture: Yes 
Default Voice Capture: Yes 
Driver Name: RTKVHD64.sys 
Driver Version: 6.00.0001.5910 (English) 
Driver Attributes: Final Retail 
Date and Size: 8/4/2009 08:50:58, 1973792 bytes 
Cap Flags: 0x1 
Format Flags: 0xFFFFF 

------------------- 
DirectInput Devices 
------------------- 
Device Name: Souris 
Attached: 1 
Controller ID: n/a 
Vendor/Product ID: n/a 
FF Driver: n/a 

Device Name: Clavier 
Attached: 1 
Controller ID: n/a 
Vendor/Product ID: n/a 
FF Driver: n/a 

Device Name: HP USB Multimedia Keyboard 
Attached: 1 
Controller ID: 0x0 
Vendor/Product ID: 0x04F2, 0x0841 
FF Driver: n/a 

Device Name: HP USB Multimedia Keyboard 
Attached: 1 
Controller ID: 0x0 
Vendor/Product ID: 0x04F2, 0x0841 
FF Driver: n/a 

Device Name: HP USB Multimedia Keyboard 
Attached: 1 
Controller ID: 0x0 
Vendor/Product ID: 0x04F2, 0x0841 
FF Driver: n/a 

Poll w/ Interrupt: No 

----------- 
USB Devices 
----------- 
+ Concentrateur USB racine 
| Vendor/Product ID: 0x8086, 0x2937 
| Matching Device ID: usb\root_hub 
| Service: usbhub 
| 
+-+ Priphrique d'interface utilisateur USB 
| | Vendor/Product ID: 0x0461, 0x4D0F 
| | Location: Port_#0002.Hub_#0001 
| | Matching Device ID: usb\class_03&subclass_01 
| | Service: HidUsb 
| | 
| +-+ Souris HID 
| | | Vendor/Product ID: 0x0461, 0x4D0F 
| | | Matching Device ID: hid_device_system_mouse 
| | | Service: mouhid 

---------------- 
Gameport Devices 
---------------- 

------------ 
PS/2 Devices 
------------ 
+ Priphrique clavier PIH 
| Vendor/Product ID: 0x04F2, 0x0841 
| Matching Device ID: hid_device_system_keyboard 
| Service: kbdhid 
| 
+ Pilote clavier de Terminal Server 
| Matching Device ID: root\rdp_kbd 
| Upper Filters: kbdclass 
| Service: TermDD 
| 
+ Pilote souris de Terminal Server 
| Matching Device ID: root\rdp_mou 
| Upper Filters: mouclass 
| Service: TermDD 

------------------------ 
Disk & DVD/CD-ROM Drives 
------------------------ 
Drive: C: 
Free Space: 617.0 GB 
Total Space: 939.4 GB 
File System: NTFS 
Model: WDC WD10EADS-65L5B1 

Drive: D: 
Free Space: 2.0 GB 
Total Space: 14.5 GB 
File System: NTFS 
Model: WDC WD10EADS-65L5B1 

Drive: E: 
Model: TSSTcorp CDDVDW TS-H653R 
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (French), , 0 bytes 

Drive: J: 
Model: ELBY CLONEDRIVE SCSI CdRom Device 
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (French), , 0 bytes 

-------------- 
System Devices 
-------------- 
Name: Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1 
Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_00008086&REV_02\3&11583659&0&08 
Driver: n/a 

Name: Intel(R) G33/G31/P35/P31 Express Chipset Processor to I/O Controller - 29C0 
Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_2A6F103C&REV_02\3&11583659&0&00 
Driver: n/a 

Name: Intel(R) ICH9 Family PCI Express Root Port 3 - 2944 
Device ID: PCI\VEN_8086&DEV_2944&SUBSYS_2A6F103C&REV_02\3&11583659&0&E2 
Driver: n/a 

Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942 
Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_2A6F103C&REV_02\3&11583659&0&E1 
Driver: n/a 

Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940 
Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_2A6F103C&REV_02\3&11583659&0&E0 
Driver: n/a 

Name: Contrleur audio haute dfinition 
Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_2A6F103C&REV_02\3&11583659&0&D8 
Driver: n/a 

Name: Contrleur hte tendu Intel(R) gamme ICH9 USB2 - 293C 
Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_2A6F103C&REV_02\3&11583659&0&D7 
Driver: n/a 

Name: Contrleur hte tendu Intel(R) gamme ICH9 USB2 - 293A 
Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_2A6F103C&REV_02\3&11583659&0&EF 
Driver: n/a 

Name: Contrleur hte universel Intel(R) gamme ICH9 USB - 2939 
Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_2A6F103C&REV_02\3&11583659&0&EB 
Driver: n/a 

Name: Contrleur hte universel Intel(R) gamme ICH9 USB - 2938 
Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_2A6F103C&REV_02\3&11583659&0&D1 
Driver: n/a 

Name: Contrleur hte universel Intel(R) gamme ICH9 USB - 2937 
Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_2A6F103C&REV_02\3&11583659&0&D0 
Driver: n/a 

Name: Contrleur hte universel Intel(R) gamme ICH9 USB - 2936 
Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_2A6F103C&REV_02\3&11583659&0&EA 
Driver: n/a 

Name: Contrleur hte universel Intel(R) gamme ICH9 USB - 2935 
Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_2A6F103C&REV_02\3&11583659&0&E9 
Driver: n/a 

Name: Contrleur hte universel Intel(R) gamme ICH9 USB - 2934 
Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_2A6F103C&REV_02\3&11583659&0&E8 
Driver: n/a 

Name: Intel(R) ICH9 Family SMBus Controller - 2930 
Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_2A6F103C&REV_02\3&11583659&0&FB 
Driver: n/a 

Name: Intel(R) ICH9R LPC Interface Controller - 2916 
Device ID: PCI\VEN_8086&DEV_2916&SUBSYS_2A6F103C&REV_02\3&11583659&0&F8 
Driver: n/a 

Name: Intel(R) ICH8R/ICH9R/ICH10R/DO SATA RAID Controller 
Device ID: PCI\VEN_8086&DEV_2822&SUBSYS_2A6F103C&REV_02\3&11583659&0&FA 
Driver: n/a 

Name: Pont Intel(R) 82801 PCI - 244E 
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_2A6F103C&REV_92\3&11583659&0&F0 
Driver: n/a 

Name: Contrleur hte compatible IEE 1394 AGERE OHCI 
Device ID: PCI\VEN_11C1&DEV_5811&SUBSYS_00000000&REV_70\4&3B75382B&0&28F0 
Driver: n/a 

Name: LSI PCI-SV92EX Soft Modem 
Device ID: PCI\VEN_11C1&DEV_0630&SUBSYS_063011C1&REV_01\4&37C315F9&0&00E1 
Driver: n/a 

Name: Realtek RTL8168C(P)/8111C(P) Family PCI-E GBE NIC 
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_2A6F103C&REV_02\4&5D52B92&0&00E2 
Driver: n/a 

Name: NVIDIA GeForce GTS 250 
Device ID: PCI\VEN_10DE&DEV_0615&SUBSYS_0DBA19F1&REV_A2\4&13D7CD30&0&0008 
Driver: n/a 

------------------ 
DirectShow Filters 
------------------ 

DirectShow Filters: 
WMAudio Decoder DMO,0x00800800,1,1,, 
WMAPro over S/PDIF DMO,0x00600800,1,1,, 
WMSpeech Decoder DMO,0x00600800,1,1,, 
MP3 Decoder DMO,0x00600800,1,1,, 
Mpeg4s Decoder DMO,0x00800001,1,1,, 
WMV Screen decoder DMO,0x00600800,1,1,, 
WMVideo Decoder DMO,0x00800001,1,1,, 
Mpeg43 Decoder DMO,0x00800001,1,1,, 
Mpeg4 Decoder DMO,0x00800001,1,1,, 
CyberLink Audio Decoder (HP),0x00200000,1,1,CLAud.ax,6.03.0000.1124 
PCM Video/SP Decoder,0x00200000,2,3,PCMRVSD.ax,6.00.0000.3922 
MSDVD Audio Wizard (HP),0x00200001,1,1,CLAudWizard.ax,1.00.0000.3616 
Full Screen Renderer,0x00200000,1,0,,6.06.6002.18005 
CyberLink Volume Meter,0x00200000,1,0,HPVolumeMeter.ax,1.00.0000.0001 
CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226 
CyberLink DVD Navigator (HP),0x00200000,0,3,CLNavX.ax,7.00.0005.5022 
PCM Audio Decoder,0x00200000,1,1,PCMRAud.ax,6.00.0000.4104 
CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314 
CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,CLLine21.ax,4.00.0000.9625 
PCM Video Regulator,0x00200000,1,1,PCMRResample.ax,4.00.0000.0126 
DV Muxer,0x00400000,0,0,,6.06.6001.18000 
CyberLink MPEGV Analyzer,0x00200000,1,1,PCMRmpegvanalyzer.ax,2.00.0000.2620 
PCM MPEG Video Encoder,0x00200000,1,1,PCMRMpgVEnc2.ax,5.00.0000.1206 
CyberLink File Map Source,0x00200000,0,1,PCMRFMSrc.ax,1.00.0000.0810 
CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321 
Color Space Converter,0x00400001,1,1,,6.06.6002.18005 
CyberLink XDS Codec,0x00200000,1,0,PCMRxdscodec.ax,1.00.0000.0322 
WM ASF Reader,0x00400000,0,0,,11.00.6001.7000 
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,11.00.6001.7000 
AVI Splitter,0x00600000,1,1,,6.06.6002.18005 
VGA 16 Color Ditherer,0x00400000,1,1,,6.06.6002.18005 
CyberLink Video Effect (HP),0x00200000,1,1,CLVidFx.ax,1.00.0000.1523 
CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911 
Microsoft MPEG-2 Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,11.00.6001.7110 
CL_EVRWindow,0x00200000,0,0,PCMREvr.dll,1.00.0000.2315 
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.6002.18005 
Cyberlink SubTitle Importor (HP),0x00200000,1,1,CLSubTitle.ax,1.00.0000.1604 
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.6001.18000 
MJPEG Decompressor,0x00600000,1,1,,6.06.6002.18005 
MPEG-I Stream Splitter,0x00600000,1,2,,6.06.6002.18005 
SAMI (CC) Parser,0x00400000,1,1,,6.06.6002.18005 
P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310 
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000 
CyberLink AVI Audio Time Regulator,0x00200000,1,1,PCMRAVI_AudTR.ax,1.00.0001.0213 
CyberLink Audio Noise Reduction,0x00200000,1,1,PCMRAuNRWrapper.ax,1.00.0000.1318 
CyberLink Demultiplexer,0x00200000,1,0,PCMRdemuxer.ax,1.00.0000.6327 
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.6002.18005 
CyberLink Audio Effect,0x00200000,1,1,PCMRAudFx.ax,6.00.0000.0805 
Microsoft MPEG-2 Video Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6002.18005 
CL_EVRWindow,0x00200000,0,0,CLEvr.dll,1.00.0000.1717 
CyberLink Push-Mode CLStream (cURL),0x00200000,0,1,CLStream(MultiLib).ax,1.01.0000.4421 
CyberLink Pipe Switch,0x00200000,1,1,PCMRPipSwch.ax,1.00.0000.3215 
Internal Script Command Renderer,0x00800001,1,0,,6.06.6002.18005 
CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328 
P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601 
MPEG Audio Decoder,0x03680001,1,1,,6.06.6002.18005 
CyberLink Audio Decoder (HP),0x00200000,1,1,CLAud.ax,6.03.0000.1205 
DV Splitter,0x00600000,1,2,,6.06.6001.18000 
Video Mixing Renderer 9,0x00200000,1,0,,6.06.6002.18005 
CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030 
Cyberlink SubTitle(HP),0x00200000,1,1,CLSubTitle.ax,1.00.0000.4716 
PCM SnapShotTIP Filter,0x00200000,1,1,PCMRSShot.ax,1.00.0000.2504 
CyberLink Video Effect (HP),0x00200000,1,1,CLVidFx.ax,1.00.0000.2024 
PCM Video Effect,0x00200000,1,1,PCMRVidFx.ax,1.00.0000.3512 
CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017 
CyberLink EPG Decoder,0x00200000,1,1,PCMREpgDec.ax,1.00.0000.2917 
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,11.00.6002.18005 
CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307 
CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301 
CyberLink Video/SP Decoder (HP),0x00600000,2,3,CLVSD.ax,8.02.0000.0630 
CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008 
ACM Wrapper,0x00600000,1,1,,6.06.6002.18005 
Cyberlink Streamming Filter,0x00200000,0,1,CLStream.ax,1.01.0000.4624 
CyberLink Teletext Decoder Filter,0x00200000,0,2,PCMRttxdec.ax,2.05.0000.4428 
Video Renderer,0x00800001,1,0,,6.06.6002.18005 
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.6001.18000 
Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412 
CyberLink AudioCD Filter (HP),0x00600000,0,1,CLAudioCD.AX,5.00.0000.0912 
CyberLink MPEG-4 Splitter,0x00200000,1,2,clm4splt.ax,1.00.0000.4924 
Line 21 Decoder,0x00600000,1,1,,6.06.6002.18005 
CyberLink Push-Mode CLStream,0x00200000,0,1,CLStream(PushMode).ax,1.01.0000.4705 
Video Port Manager,0x00600000,2,1,,6.06.6002.18005 
Video Renderer,0x00400000,1,0,,6.06.6002.18005 
CyberLink Audio Effect (HP),0x00200000,1,1,claudfx.ax,6.00.0000.5103 
CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625 
CyberLink MPEG Splitter(Scramble),0x00200000,1,2,CLSplter.ax,3.02.0000.4119 
CyberLink TimeStretch Filter (HP),0x00200000,1,1,clauts.ax,1.00.0000.5423 
WM ASF Writer,0x00400000,0,0,,11.00.6001.7000 
CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301 
CyberLink Tzan Filter,0x00200000,1,1,CLTzan.ax,3.00.0000.2215 
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.00.6001.18000 
CyberLink File Map Sink,0x00200000,1,0,PCMRFMSnk.ax,1.00.0000.0810 
PCM MPEG-2 Splitter,0x00200000,1,2,PCMRM2Splter.ax,2.02.0000.4328 
File writer,0x00200000,1,0,,6.06.6001.18000 
Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016 
CyberLink SBE Source Filter,0x00200000,0,0,PCMRsbesrc.ax,2.00.0000.2620 
CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017 
PCM Audio Encoder,0x00200000,2,0,PCMRaudenc.ax,2.01.0000.2031 
Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122 
PCM Dump Filter,0x00200000,1,0,PCMRdump.ax,3.00.0000.8231 
CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017 
Cyberlink TS Information,0x00200000,1,0,PCMRTSInfo.ax,1.00.0000.2718 
CyberLink DVD Navigator (HP),0x00200000,0,3,CLNavX.ax,7.00.0000.5002 
CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321 
DVD Navigator,0x00200000,0,3,,6.06.6002.18005 
Overlay Mixer2,0x00200000,1,1,,6.06.6002.18005 
Bouncing Ball,0x00200000,0,1,COPPTestFilter.ax,9.00.0000.0000 
PCM Audio Resampler,0x00200000,1,1,PCMRAuRsmpl.ax,1.00.0000.2304 
CyberLink DVB Subtitle Decoder,0x00200000,1,1,PCMRDvbSub.ax,1.00.0000.3927 
AVI Draw,0x00600064,9,1,,6.06.6002.18005 
Microsoft MPEG-2 Audio Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6002.18005 
CyberLink Demultiplexer(Scramble),0x00200000,1,0,CLDemuxer.ax,1.00.0000.6807 
WST Pager,0x00800000,1,1,WSTPager.ax,6.06.6001.18000 
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.6002.18005 
DV Video Decoder,0x00800000,1,1,,6.06.6001.18000 
PCM MPEG Muxer,0x00200000,2,1,PCMRMpgMux.ax,5.01.0000.1217 
CyberLink Audio Decoder,0x00200000,1,1,CLAud61.ax,6.01.0008.5503 
CyberLink WMV/WMA Demultiplexer,0x00200000,1,2,CLWMFDemux.ax,1.00.0000.4323 
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.6002.18005 
Null Renderer,0x00200000,1,0,qedit.dll,6.06.6002.18005 
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.6001.18000 
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,11.00.6002.18005 
CyberLink TimeStretch Filter (HP),0x00200000,1,1,clauts.ax,1.00.0000.5423 
CyberLink TimeStretch Filter(HomeNetwork),0x00200000,1,1,clauts.ax,1.00.0000.5423 
Cyberlink TS Filter Filter,0x00200000,1,1,PCMRTSFF.ax,1.00.0000.2718 
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.6001.18000 
PCM RTP Source Filter,0x00200000,0,1,PCMRRTPSrc.ax,1.00.0000.1826 
CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212 
CyberLink MP3 Wrapper-PCM,0x00200000,1,1,PCMRmp3wrap.ax,1.00.0000.0000 
Smart Tee,0x00200000,1,2,,6.06.6001.18000 
Overlay Mixer,0x00200000,0,0,,6.06.6002.18005 
CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219 
AVI Decompressor,0x00600000,1,1,,6.06.6002.18005 
CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723 
CyberLink Video/SP Decoder (HP),0x00200000,2,3,CLVSD.ax,8.02.0000.1231 
CyberLink Demultiplexer (HP),0x00200000,1,0,CLDemuxer.ax,1.00.0000.5405 
CyberLink Audio Effect (HP),0x00200000,1,1,claudfx.ax,6.00.0000.1223 
AVI/WAV File Source,0x00400000,0,2,,6.06.6002.18005 
Wave Parser,0x00400000,1,1,,6.06.6002.18005 
MIDI Parser,0x00400000,1,1,,6.06.6002.18005 
Multi-file Parser,0x00400000,1,1,,6.06.6002.18005 
File stream renderer,0x00400000,1,1,,6.06.6002.18005 
CyberLink SBE Filter,0x00200000,0,0,PCMRsbe.ax,2.00.0000.2620 
CyberLink Audio Spectrum Analyzer (HP),0x00200000,1,1,CLAudSpa.ax,1.00.0000.0924 
Microsoft MPEG-1/DD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,11.00.6001.7000 
AVI Mux,0x00200000,1,0,,6.06.6001.18000 
CyberLink Audio Spectrum Analyzer (HomeNetwork),0x00200000,1,1,CLAudSpa.ax,1.00.0000.0924 
Line 21 Decoder 2,0x00600002,1,1,,6.06.6002.18005 
File Source (Async.),0x00400000,0,1,,6.06.6002.18005 
File Source (URL),0x00400000,0,1,,6.06.6002.18005 
CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,CLLine21.ax,4.00.0001.7527 
P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818 
P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815 
CyberLink PTS Regulator,0x00200000,1,1,PCMPTSReg.ax,1.00.0000.1209 
Cyberlink File Reader (Async.),0x00400000,0,1,CLAsyReader.ax,1.00.0000.1319 
Infinite Pin Tee Filter,0x00200000,1,1,,6.06.6001.18000 
CyberLink TimeStretch Filter,0x00200000,1,1,PCMRAuts.ax,1.00.0000.2108 
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.00.6002.18005 
CyberLink MPEG Video Encoder,0x00200000,1,1,PCMRMpgVEnc.ax,5.00.0000.4811 
CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.01.0000.3423 
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.6002.18005 
CyberLink WMV Dumper(HP),0x00200000,2,0,PCMWMVDump.ax,1.00.0000.1526 
CyberLink SAC Video Decoder,0x00200000,2,3,CLVSD.ax,8.03.0000.1017 
MPEG Video Decoder,0x40000001,1,1,,6.06.6002.18005 
CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929 

WDM Streaming Tee/Splitter Devices: 
Convertisseur en T/site--site,0x00200000,1,1,,6.00.6001.18000 

Video Compressors: 
WMVideo8 Encoder DMO,0x00600800,1,1,, 
WMVideo9 Encoder DMO,0x00600800,1,1,, 
MSScreen 9 encoder DMO,0x00600800,1,1,, 
DV Video Encoder,0x00200000,0,0,,6.06.6001.18000 
MJPEG Compressor,0x00200000,0,0,,6.06.6002.18005 
Codec Cinepak de Radius,0x00200000,1,1,,6.06.6001.18000 
Codec Intel IYUV,0x00200000,1,1,,6.06.6001.18000 
Codec Intel IYUV,0x00200000,1,1,,6.06.6001.18000 
Microsoft RLE,0x00200000,1,1,,6.06.6001.18000 
Microsoft Vido 1,0x00200000,1,1,,6.06.6001.18000 
VP60 Simple Profile ,0x00200000,1,1,,6.06.6001.18000 
VP61 Advanced Profile,0x00200000,1,1,,6.06.6001.18000 

Audio Compressors: 
WM Speech Encoder DMO,0x00600800,1,1,, 
WMAudio Encoder DMO,0x00600800,1,1,, 
IMA ADPCM,0x00200000,1,1,,6.06.6002.18005 
PCM,0x00200000,1,1,,6.06.6002.18005 
Microsoft ADPCM,0x00200000,1,1,,6.06.6002.18005 
GSM 6.10,0x00200000,1,1,,6.06.6002.18005 
Messenger Audio Codec,0x00200000,1,1,,6.06.6002.18005 
CCITT A-Law,0x00200000,1,1,,6.06.6002.18005 
CCITT u-Law,0x00200000,1,1,,6.06.6002.18005 
MPEG Layer-3,0x00200000,1,1,,6.06.6002.18005 

Audio Capture Sources: 
DigitalIn (Realtek High Definit,0x00200000,0,0,,6.06.6001.18000 

Midi Renderers: 
Default MidiOut Device,0x00800000,1,0,,6.06.6002.18005 
Microsoft GS Wavetable Synth,0x00200000,1,0,,6.06.6002.18005 

WDM Streaming Capture Devices: 
Realtek HD Digital input,0x00200000,1,1,,6.00.6001.18000 
,0x00000000,0,0,, 
,0x00000000,0,0,, 
,0x00000000,0,0,, 

WDM Streaming Rendering Devices: 
Realtek HD Audio rear output,0x00200000,1,1,,6.00.6001.18000 
Realtek HDA SPDIF Out,0x00200000,1,1,,6.00.6001.18000 

BDA Network Providers: 
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386 
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386 
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386 
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6000.16386 
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.6002.18005 

Multi-Instance Capable VBI Codecs: 
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000 

BDA Transport Information Renderers: 
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.6002.18005 
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.6001.18000 

BDA CP/CA Filters: 
Decrypt/Tag,0x00600000,1,0,EncDec.dll,6.06.6002.18005 
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.6002.18005 
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.6002.18005 

WDM Streaming Communication Transforms: 
Convertisseur en T/site--site,0x00200000,1,1,,6.00.6001.18000 

Audio Renderers: 
Haut-parleurs (Realtek High Def,0x00200000,1,0,,6.06.6002.18005 
CyberLink Audio Renderer (HP),0x00200000,1,0,CLADR.ax,6.00.0000.5222 
CyberLink Audio Renderer (HP),0x00200000,1,0,CLADR.ax,6.00.0000.5222 
Default DirectSound Device,0x00800000,1,0,,6.06.6002.18005 
Default WaveOut Device,0x00200000,1,0,,6.06.6002.18005 
DirectSound: Haut-parleurs (Realtek High Definition Audio),0x00200000,1,0,,6.06.6002.18005 
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,,6.06.6002.18005 
Realtek Digital Output (Realtek,0x00200000,1,0,,6.06.6002.18005 

says: 11:05:03 AM [00:04:08] 

Is that all thing you need ? 

Gavin says: 11:04:57 AM [00:04:03] 

Yes
Gavin says: 11:05:09 AM [00:04:15] 

Please stay online while I check this information for you.
Gavin says: 11:05:16 AM [00:04:22] 

In the meanwhile Please accomplish the following before launching the game:

1. Empty your Temp folder to prevent file conflicts. Click the below given link for steps on emptying your Temp folder: 

http://support.ea.com/cgi-bin/ea.cfg/php/enduser/olh_adp.php?p_faqid=10705

2. Please end all background tasks to prevent conflicts with other programs. Click below given link for steps on ending background tasks: 

http://support.ea.com/cgi-bin/ea.cfg/php/enduser/olh_adp.php?p_faqid=10700

says: 11:05:25 AM [00:04:31] 

ok , thanks 

says: 11:10:32 AM [00:09:37] 

ok it's done 
