Hi, my name is Clyde. How may I help you? 06:20:35 PM [00:00:16] 

Sorry for the inconvenience caused to you so far.

May I know,from where did you purchase this product?

Ok, Do you have your product purchase receipt or the received email?

Ok, In this case you just need to accept my screen sharing request, so that I can have a look on your desktop.

Please accept it.

Now I can see your desktop now.

So, let me see your received email regarding your game purchase.

Let me see it right now.

Thanks for verification.

So, I can provide you another new game as a replacement for this game. 

Can you please let me know, which do you wish to have, as replacement?


Sorry for inconvenience caused to you so far.

You may choose released only those game, which has been released already.

You will be able to download your game via EA download manager.

In this case I will entitle a game into your account name::
harry_hewlett@live.com

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I am sorry to inform you that you purchased this product on 29th of June 2010.

So, We could not refund or replace your product.

According to the updated EA policies, We can only refund or replace those customers, who purchased their products after 16th of July 2010.

I can understand your frustration level.

But, We can't go against the EA policies, can only assist you under EA policies.

Well, Are you a US customer?

So, In this case, I would like to give you something.

I would like to give you $20 coupon to get discount on any new ea product purchase form EA Store.

I hope this will be a bit of relief for you.

Because I think, Something is better than nothing.

Yes, I can understand your frustration, and appreciate your patience co-operation with us.
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Hello,
Thank you for contacting Electronic Arts regarding APB.

We can certainly understand the frustration you have experienced over the recent closure of the APB servers. We, alongside you, were saddened to learn of these recent developments. 

We at EA have worked to provide a working resolution for customers who recently purchased APB, either through the EA Store or a Third-Party Retailer. 

As with all offerings, however, there is a limit to the length of time these compensatory offerings can be provided. In this case, we must limit the offer to purchases within 60 days of the game's closure date. As your purchase did occur before 7/15/10, we will be unable to provide further compensation in this regard.

Please understand that we do value you as a customer and as a show of our appreciation, we would like to provide you with a coupon good towards 20% off a future purchase from the EA Online Store.

(INSERT CODE HERE)

To use your code please visit the EA Online Store at http://eastore.ea.com and enter the code in the "Promotional" field at check-out.

Once again, thank you for your continued support.

Regards,

Additional 20% off coupon codes have been requested and should be loaded soon.  I have also attached this script as a word doc.  The script will also be added to the following iKB article later today.

http://eacskb.custhelp.com/cgi-bin/eacskb.cfg/php/enduser/std_adp.php?p_faqid=447

Please let me know if you have any questions.
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