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														ONLINE STATS ISSUE FOR VETERAN STATUS
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I understand that you are unable to get your online stats into your game, while you play online.
But, I would like to let you that this is the temporary issue, which will be resolved within 24 to 48 hours.
Your stats will be recovered  automatically.
Our seniors are working on this issue, and trying to resolve it as soon as possible.
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														GAME PLAY ISSUES
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I would like to suggest you to post your issue onto its official forum,
there are our game developer team and many experienced player available.
Once they aware with this issue, they will definitely assist you regarding your issues.
Or
I would  like to let you know, we don't assist the customers for game play issue, because we don't have the good game play knowledge.
I would like to suggest you to post your issue on its official forum, there are our game developer team and many experienced players available, 
who keep their eyes on it, and once they come to know about your issue, will reply you as soon as possible or try to resolve your issue patches or game updates.
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														PROVIDING STEPS
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I am providing you some steps to go through, I hope these steps will resolve your issue.
This is the link, which will provide your some steps to go for: