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														END BACK GROUND TASK &  CLEAR TEMP FILES
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Well, Can you please try to clear your end background task and your clear your temp files.
These are the required link:
1) http://support.ea.com/app/answers/detail/a_id/44
2) http://support.ea.com/app/answers/detail/a_id/885
These are the link to clear your temp files and to end the background tasks.
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														EADM INSTALLATION:
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In order to download it, you have to download and install EA download manager into your system. 
Once you have installed it, then you have to login into your EADM using your provided ea account email and its corresponding password. I am going to providing you a link to download EADM into your account.
This is the link to go for::

http://eastore.ea.com/store/ea/html/pbPage.welcome?resid=TH2RgAoHAioAAAyqoHUAAAAc&rests=1283297663443

Where you will get EADM on the right top of right hand side. Once you have installed EADM, you just need to login using your ea account information, using which you placed your order.	
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														ESCALATION:
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In this case I have to escalate your issue to our higher level for your better assistance
They will contact back to you soon via email within 12 to 24 hours.
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														Rounding The Customer
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Well, these steps will help you to meet your game console to connect with our ea servers.
Actually, while connection is established, there is the requirement to meet some specific constraints, these step help to meet these steps.
